Returns & Refund Policy

At Jump Around, we want you to be completely happy with your purchase. If you have any questions before or after ordering, please don't hesitate to contact us.

Live Jumping Spiders

The welfare of our spiders is our highest priority.

All live spiders are carefully packed and checked before dispatch to ensure they are healthy and in excellent condition.

If your spider arrives deceased (DOA), you must contact us within 1 hour of delivery with:

• Clear photographs of the unopened packaging.

• Clear photographs of the spider.

• Your order number.

Provided our Live Arrival Guarantee conditions have been met, we will offer either:

• A replacement spider (subject to availability), or

• A full refund for the spider.

Unfortunately, we cannot accept returns of live animals due to animal welfare and biosecurity reasons.

We are unable to offer refunds or replacements for issues arising after delivery where the Live Arrival Guarantee conditions have not been met or where incorrect husbandry has contributed to the spider's condition.

Custom Printed & Personalised Products

Many of our printed products are made to order.

If your item arrives damaged, faulty or incorrect, please contact us within 14 days of receiving your order. Please include photographs showing the issue.

Where possible, we will replace the item at no additional cost. If a replacement cannot be provided, we will offer a full refund.

As personalised and custom-made products are produced specifically for you, we cannot accept returns or exchanges if you simply change your mind.

Enclosures & Accessories

If you change your mind about a non-personalised enclosure or accessory, you may return it within 14 days of receiving your order.

Items must be:

• Unused.

• In their original condition.

• Returned in their original packaging where possible.

Return postage costs are the responsibility of the customer unless the item is faulty or supplied incorrectly.

Once we have received and inspected the returned item, any approved refund will be processed to your original payment method.

Damaged Deliveries

If your parcel arrives damaged, please take photographs of the packaging before opening it and contact us as soon as possible. This helps us resolve any courier claims quickly.

Contact Us

If you experience any issues with your order, please contact us with your order number and photographs where appropriate. We will always do our best to resolve the issue quickly and fairly.